LOCAL SHIPPING (COLOMBIA)
All orders are free ground shipping within Colombian territory.
Our orders are shipped by Envia. Deprisa and Coordinadora, the ones are responsible for the safety of the delivery.
We have a delivery time of 1-5 business days. Starting from the day the order is placed.
Additional charges may apply for Express Shipping.
All addresses outside Colombia are considered International destinations and will be subject to International shipping dates and timetables.
International shipments take approximately 10-12 days to arrive, starting from the day after the order is placed.
Duties and Taxes issued in the destination country are responsibility of the recipient.
Shipping charges are non-refundable if the package is refused by costumer/costums or lost.
RETURN & EXCHANGE
The following return policy only applies to online purchases made through www.encantadore.com Purchases made to department stores or distributors may only be returned to the original seller.
If you are not entirely satisfied with your purchase, we will gladly accept the return of the items within 20 days of purchase.
Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition you received them and in the original box and/or packaging.
Any product purchased with a discount is considered final sale and cannot be exchanged.
Any merchandise returned to Encantadore* after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged.
Encantadore* will ship all soiled, worn, laundered and damaged items back to the customer, as we can no longer re-sell the merchandise.
Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.
Exchanged item(s) will not be shipped until the returned item is received and approved for exchange.
Exchanges will be processed within 2 business days of being received.
In the event that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request.
We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.
If you have any questions, feel free to contact us at firstname.lastname@example.org